Policies and Procedures

HOLDS & AVAILABILITY

The Resalery operates primarily as an online resale boutique, with occasional seasonal pop-up events. Due to the one-of-a-kind nature of our inventory and cross-posting across multiple resale platforms, we do not offer holds on items listed for sale online.

Items featured on our website and social media remain available for purchase until a completed order is processed. The first completed purchase—regardless of platform—secures the item.

For fairness to all customers, we are unable to accept hold requests via direct messages, personal email addresses, or text messages. All inquiries should be directed through our official Instagram, Facebook, or email at info@resalery.com.

While we do our best to respond promptly, inventory may sell while inquiries are pending. We appreciate your understanding that availability cannot be guaranteed without a completed purchase.

CUSTOMER INQUIRIES

We are happy to assist with sizing, measurements, and styling questions whenever possible. Please note that we receive a high volume of inquiries across multiple platforms, and responses may take up to 1 business day, especially outside of standard business hours.

RETURNS & EXCHANGES — ONLINE PURCHASES

With Receipt

Unworn, unwashed, undamaged items may be returned for a store credit (The Resalery e-Gift Card) within 14 days of the shipment date. Items must be returned in original condition with tags intact and attached.

Without Receipt

Returns without an original receipt are eligible for store credit only, within 14 days of shipment, provided the item is in original condition.

After 14 days, all items become final sale. All exchanges are final sale.

Refunds or credits are processed within 5 business days of receiving the return. Please note that banking institutions may take up to 10 additional days to post funds after processing.

FINAL SALE ITEMS (NON-RETURNABLE)

The following items are final sale and cannot be returned or exchanged:

  • Clearance items

  • Donation-based items (including Give Back Rack items)

  • Monogrammed or personalized items

  • Intimates

  • Bodysuits

  • Jewelry

  • Hair accessories

  • Hosiery

  • Face masks

  • Bath, beauty, or liquid products (e.g., lotion, sanitizer)

DAMAGED OR DEFECTIVE ITEMS

Damages or defects must be reported within 24 hours of delivery. Items reported outside this window are not eligible for return or credit.

RETURN SHIPPING

Customers are responsible for return shipping costs. The Resalery does not provide return shipping labels. Returned items must be securely packaged and include the original invoice. We are not responsible for packages we do not ship ourselves.

Returns may take 2–3 business days to process once received.

ORDER CHANGES

Orders cannot be changed, modified, or canceled after checkout.

PORCH DROP-OFF TRY-ON POLICY (LOCAL CUSTOMERS)

As a courtesy to customers within 10 miles of Cincinnati, The Resalery offers complimentary porch drop-off try-ons so you can see an item in person before purchasing.

Please note:

  • All items remain actively listed for sale on our website

  • Items may also be cross-posted on other resale platforms (such as Poshmark)

  • We cannot place holds or guarantee availability

  • The first completed purchase—on any platform—secures the item

Try-on items should be tried on promptly upon delivery. We kindly ask that a purchase decision be made within 2 hours of drop-off. After that time, the item will continue to be available for purchase online without notice.

If an item sells while it is being tried on, availability is determined by the first completed order.

Porch drop-off is offered as a courtesy and does not reserve or remove an item from sale.